IIII

Nuance

Built for SaaS founders competing with giants

IIII

Nuance

Next generation customer success for SaaS founders

Nuance is built to support the Fortune 500 companies of tomorrow with intelligent tools for exceptional customer success.

By people with over 20 years of startup experience

Never in the dark

Act on the right things at the right time without getting overwhelmed. Prebuilt, aggregated alerts monitor dozens of data points to ensure opportunities are found and customer churn is prevented.

Acme has been inactive for 5 days

A re-engagement email has been drafted.

Zenlytix has an upcoming renewal

Review these key data points before your meeting.

Optera is at risk of churn

Review the data summary and schedule a check-in meeting.

Fintara is stuck in onboarding

Schedule a call to unblock them.

Nexora has hired new people

Add as upsell opportunities.

Act on autopilot

Intelligent agents designed to handle the busywork that overwhelms customer success. Identify product friction early, understand customer changes, handle tasks and establish playbooks with a few clicks.

HubSpot Update - Upsell Trigger

If a company on a fixed-seat Standard plan hires new employees, create or update an Upsell Opportunity in HubSpot. Include how many new hires were detected, the current seat count, and a link to the company profile. Assign it to the account owner.

Investigate low feature adoption

Create a Linear task with the Investigate label if any core feature has less than 50% adoption across active customers. Include the feature name, adoption %, and a list of representative customers in the task description. Assign it to the product team.

New agent

Update Customer Success KPIs

Every Friday, calculate the Time to Value for each customer and group the results by customer success manager. Add the averages and latest values to our OKR Google Sheet under the “Customer Outcomes” tab, including customer success manager name, number of accounts, and average TTV in days.

Deploy agent

Answers at your fingertips

A better overview of all your customers without the complexity of sheets, threads and analysis tools. View your customers in the way you need and unlock new opportunities instantly.

Decreasing health scores

Trials ending soon

Up for renewal

Stuck in onboarding

Reengagement needed

Upsell opportunities

Churn risk

customers with high MRR, adoption and low volumes of meetings and messaging

Full control of tracking

Tracking adapted to what you need. No more, no less. Choose from a wide range of data points or create your own to enable the system to find connections and help you detect risks and opportunities way ahead of time.

Company age

5 years

Active users

Avg. Session length

Time to close

Onboarding steps

100%

Company adoption

User adoption

89%

MRR

32,000 SEK

Next meeting

4 days

Next renewal

2 weeks

First contact

Feature adoption

70%

NPS

Open support tickets

Plan

Standard

Time to value

Last conversation

18 days ago

Total sessions

43,230

Last seen

1d ago

Feature requests

Beta starts September 2025

Founder
Pass

Join as a founding partner and help shape a tool built to deliver deeper, more actionable customer insights. Get free early access before your competitors and scale your company without losing touch with your customers.

Why get in early

Personal onboardning and guidance
Private Slack channel for fast support
Input on product roadmap and feature priorities
Free, unlimited access during the entire beta
Early access to new features and experiments

Go to application